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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharges (XAF)
Remote Area Delivery 13,120.00 XAF
Remote Area Pickup 13,120.00 XAF
Oversize Piece 80.00 EUR
Non-Stackable Pallet 150.00 EUR
Address Correction 6,560.00 XAF
Elevated Risk 13,120.00 XAF
Restricted Destination 19,680.00 XAF
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharges (XAF)
Remote Area Delivery 6,560.00 XAF
Address Correction 6,560.00 XAF
Valid from January 1, 2019

Should you have any questions on surcharges please contact usContact Us.